By Robert Gibb
According to a new survey we conducted, 24% of smartphone users in the US own a smart home device like an Amazon Echo or Google Home. And with the top publicly traded companies delivering these types of devices — most recently Apple with the HomePod, set for release on February 9 — consumers can buy them from the tech brand they’re loyal to.
Smart home devices are just one element of the voice-enabled revolution though. The technology behind the devices is more ubiquitous. Voice assistants like Siri and Cortana, and even innovative alternatives like Hound by Soundhound, are changing the way people buy using smart devices on the go and, more recently, at home.
With these changes and the growing supply of smart home devices, brands need to consider how they can leverage them as a channel for engagement. And brands with mobile apps need to consider how integrating with them could impact existing mobile app campaigns.
Smart home devices preferred for music listening and “information grabs”
Urgency to investigate potential integration with smart home devices isn’t as pressing for some brands as it is for others. According to our survey, brands with news and music apps should be more focused on integration than, say, brands with ticket ordering and food delivery apps.
Survey Question: To what degree has using your smart home device replaced using your smartphone for the following activities while at home?
A great deal Somewhat Not at all
|Listen to music
|Check the weather
|Listen to the radio
|Add an item to a shopping list
|Find out when a TV show or movie is playing
|Listen to a short news bulletin
|Make a purchase
|Order food for delivery or takeout
|Listen to an audiobook
|Listen to a podcast
|Book tickets to a show, movie, or event
|Hail a taxi
In many cases, smart home devices are replacing smartphones at least a little for everyday actions. And while it’s easy for brands to say — let’s integrate! — it’s important to consider how integration might impact other engagement channels.
Is integrating with smart home devices good for business?
Brands with mobile apps currently have the ability to initiate engagement with users while they’re at home. For instance, they can send users a push notification to inform them about a news update or promotion. Smart home devices, on the other hand, can only react to users. Also, no visual elements are part of the user experience. These differences create challenges for brands currently monetizing mobile apps with eyeballs instead of ears.
Consider a retailer using a mobile app to drive e-commerce sales. Instead of upselling additional products visually, the retailer would have to upsell audibly if it integrated with a smart home device. After a user added an item to a cart — Alexa, add X to cart — the retailer would have to audibly respond with: Item added to cart. Users who purchased X also purchased Y. Do you want to learn more about Y?
But still, would this audio-based approach generate as much revenue in upsells as a mobile app? Whether it would or not, …read more
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