Hong Kong based Shangri-La Hotels and Resorts has contracted Ingenico Group to help integrate native, in-app payment functionality into Shangri-La’s next-generation mobile app.
With the new Shangri-La mobile app, guests can more easily book rooms, access mobile check-in and check-out, manage loyalty points and redeem rewards.
As mobile phones have become central to how consumers interact with their environment, mobile apps are an increasingly important way for hotel groups to provide value-added services and unlock additional convenience for guests. With Ingenico Connect, Shangri-La can accept a wide variety of payment methods directly from within the app, with no need for redirects to scheme pages.
Guests enjoy a seamless, in-app experience that includes single-click payments for recurring use. Through Ingenico’s strategic alliance with Oracle, online payment acceptance is fully integrated in Shangri-La’s Micros Property Management System (PMS) and Central Reservation System (CRS).
The Shangri-La Group owns and manages five-star luxury hotels and resorts throughout Asia Pacific, North America, Europe, the Middle East and Indian Ocean. The Group is rapidly expanding its global footprint, with new hotels under development in Australia, Mainland China, Cambodia, Indonesia, Malaysia and Saudi Arabia. Shangri-La selected Ingenico as its global payment partner in 2015, and now accepts online payments in more than 20 different currencies, letting guests pay for rooms in their native currency irrespective of their country of origin.
“Shangri-La’s new Mobile App plays an important role in enhancing the customer experience through technology and creates a seamless online to offline journey,” said Oliver Bonke, President and Chief Operating Officer of Shangri-La International Hotel Management Ltd.
“Shangri-La Hotels and Resorts represent the pinnacle in luxury and customer service, and they understand very well that the payment experience is an integral part of how their guests perceive their relationship with the company,” said Gabriel de Montessus, Senior Vice President, Global Online Business for Ingenico Group. “Whether it is through the website, call center, an Online Travel Agency or now through this innovative new mobile app, we are proud to support Shangri-La in their ongoing drive to optimize how they let their guests complete their stay.”